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Alert Information



 Red:  Application Alert

Avaya OneX

Friday, May 30, 2025 • 10:16 AM • jaariver

ITS-Netops reports that users using a Wi-Fi connection continue to experience issues logging into Avaya OneX.  The workaround for now is for users to be using a wired network connection.  Netops will continue to investigate to resolve this issue.

MI-782108

Please contact the ITS Service Desk with any questions at (409) 772-5200

 Yellow:  Application Alert

Spok Amcom Upgrade on Wednesday, June 11, 2025 from 9:00am to 10:00am

Tuesday, May 27, 2025 • 11:15 AM • delittle

 Amcom SmartSuite including Smart Web and Smart Console will be down for maintenance on Wednesday June 11 from 9AM-10AM

Please contact the ITS Service Desk with any questions at (409) 772-5200
 
CC# 55329

 Yellow:  Epic EMR Alert

Epic EMR Unavailable – June 3,2025 - 10pm to 12am.

Wednesday, May 28, 2025 • 9:53 PM • jogjacks

 The Epic EMR will be unavailable Tuesday, June 3,2025 from 10:00pm to 12:00am (2200-2400), due to maintenance.  During this timeframe, Epic access will be prohibited, including the read-only version. All users should follow established downtime procedures for their area.

 

Please contact Epic Support at 25200, option 4 with any question.













Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

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