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Alert Information



 Red:  Application Alert

Avaya OneX

Friday, May 30, 2025 • 10:16 AM • jaariver

ITS-Netops reports that users using a Wi-Fi connection continue to experience issues logging into Avaya OneX.  The workaround for now is for users to be using a wired network connection.  Netops will continue to investigate to resolve this issue.

MI-782108

Please contact the ITS Service Desk with any questions at (409) 772-5200

 Yellow:  Application Alert

AUG24 MAY SU INSTALL -- TRANSPARENT/PAUSE -- SUP/SUP2/PRD on Thursday at 10:00pm to 11:59pm

Tuesday, Jun 3, 2025 • 7:20 AM • davagarc

On Thursday June 5th 2025 at 10:00pm (2200) a software update will be applied to the Epic EMR.  During this Epic maintenance the screen will be locked, and a system message will appear showing the progress of the update. No action is needed. You will be able to resume your activity when the update is complete which should be an estimated 5 minutes.

Please contact the ITS Service Desk with any questions at (409) 772-5200

CC# 55366

 

Spok Amcom Upgrade on Wednesday, June 11, 2025 from 9:00am to 10:00am

Tuesday, May 27, 2025 • 11:15 AM • delittle

 Amcom SmartSuite including Smart Web and Smart Console will be down for maintenance on Wednesday June 11 from 9AM-10AM

Please contact the ITS Service Desk with any questions at (409) 772-5200
 
CC# 55329

 Yellow:  Epic EMR Alert

Epic EMR Unavailable – June 3,2025 - 10pm to 12am.

Wednesday, May 28, 2025 • 9:53 PM • jogjacks

 The Epic EMR will be unavailable Tuesday, June 3,2025 from 10:00pm to 12:00am (2200-2400), due to maintenance.  During this timeframe, Epic access will be prohibited, including the read-only version. All users should follow established downtime procedures for their area.

 

Please contact Epic Support at 25200, option 4 with any question.













Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

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