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Alert Information



 Yellow:  Application Alert

ISIM Database Downtime on Friday, August 22, 2025 at 5:00pm to Sunday, August 24, 2025 at 5:00pm

Tuesday, Aug 19, 2025 • 2:56 PM • delittle

 Please be advised that Tivoli (itim.utmb.edu)  will undergo scheduled maintenance to implement important changes that will assist with the stability and speed of our current environment. This essential work will require a temporary system shutdown.

 
Downtime Schedule: The system will be unavailable starting Friday at 5:00 PM and is expected to be back online by Sunday at 5:00 PM.
 
We understand that this downtime may cause inconvenience, and we appreciate your understanding and cooperation as we work to improve our services. These changes are crucial for enhancing system performance and reliability.
 
Please plan accordingly to complete any necessary tasks before the scheduled downtime.
 
Thank you for your continued support.
 
Please contact the ITS Service Desk with any questions at (409) 772-5200
 
CC# 57360

Hyland is applying security patches on their cloud servers on Friday August 22, 2025, 9:00pm to Saturday August 23, 2025, 12:00am

Tuesday, Aug 19, 2025 • 10:48 AM • delittle

 The Hyland Cloud Security Team is applying the latest security patches to servers.  Access to the hosted solution and secure file transfer protocol (SFTP) upload services will be temporarily unavailable.

 
The planned maintenance window is from Fri August 22, 2025, 9:00 PM to Sat August 23, 2025, 12:00 AM
 
Please contact the ITS Service Desk with any questions at (409) 772-5200
 
CC# 57325

HIM Forms, including disclosure and consent forms, moving to new online location Sept. 9

Monday, Aug 18, 2025 • 11:50 AM • pvaldes

Health Information Management is in the process of moving the Forms Repository from MyUTMB and Sharepoint to OnBase. The transition, which will consolidate HIM forms in an indexed, easier-to-search system, has already begun.

On Tuesday, Sept. 9, the HIM Sharepoint-housed files will be retired completely, and all forms will be available exclusively through OnBase.

Until then, both Sharepoint and OnBase will be available to users. You will still be able to search for and print forms just as you did in MyUTMB.

To support this change, the Health Information Management website has been updated to include links to all forms, including Disclosures and Consents, in both current locations. After Sept. 9, OnBase will be the sole source for forms.  

Additional information and a user guide are posted to the HIM homepage. If you have any questions or need further assistance, please contact:

eGEM system offline

Friday, Aug 8, 2025 • 12:27 PM • pvaldes

The website supporting the eGEM program is temporarily offline, for programmatic maintenance. 

UTMB’s GEM Program provides a quick and easy way for employees, students and volunteers to recognize each other for their extraordinary service, caring and compassion and for going the extra mile in their daily activities.

We are working to restore the site and will provide updates as available.  

 

 Yellow:  Epic EMR Alert

Epic EMR Software Update, Transparent Pause on Tuesday August 26th 2025, at 10:00pm

Monday, Aug 18, 2025 • 11:38 AM • delittle

 On Tuesday August 26th 2025, at 10:00pm (2200) a software update will be applied to the Epic EMR.  During this Epic maintenance the screen will be locked, and a system message will appear showing the progress of the update. No action is needed. You will be able to resume your activity when the update is complete which should be an estimated 5 minutes.

Please contact the ITS Service Desk with any questions at (409) 772-5200

 

CC# 57330













Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

Find out more »